Refund and Returns Policy

At Radiant Skin Clinic Pharmacy, we strive to ensure customer satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 7 days from the date of delivery to initiate a return for eligible items.
• To be eligible for a return, the item must be unused, unopened, and in the same condition as received. The item must also be in its original packaging.
• Certain items such as prescription medications, opened skincare products, or other personalized medical products are not eligible for returns due to health and safety regulations.

Non-Returnable Items

• Prescription medications.
• Opened skincare products.
• Items purchased on sale or clearance.

Refunds

• Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days, depending on your bank or payment provider.

Shipping Costs

• Shipping costs for returning your item are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at 070621 61000
  within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: [email protected] 
• Phone: 070621 61000